Terms & Conditions
The Terms and Conditions contained herein are the exclusive terms and conditions for the sale of products from Initial Inspiration (Company) to the Customer. The Customer agrees that the terms and conditions stated herein constitute the final, complete, exclusive expression of the agreement between the Initial Inspiration and Customer. Here forward the Customer is referred to that(those) individual(s) which is(are) submitting an order or a request for an order from the Initial Inspiration.
CONTENT
The Customer shall not submit, in any form, any materials (Content), including, but not limited to electronic files, photos, graphic images that are unlawful, vulgar, defamatory, obscene, pornographic, indecent, libelous, or otherwise objectionable, or that which would incite or encourage a criminal offense or liability. Initial Inspiration will not accept any designs which promote bullying, hate groups, foreign political organizations, or terrorist organizations. Initial Inspiration reserves the right to refuse any design.
COPYRIGHT AND TRADEMARKS
Initial Inspiration assumes no responsibility for researching or authenticating the rights held by any Customer to any trademark as it relates to any design or logo reproduced on behalf of the Customer. All liability for any act of trademark infringement rests solely with the Customer. The Customer hereby indemnifies Initial Inspiration against any, and all, actions resulting from trademark issues. A letter of authorization, on Company Letterhead, may be required to proceed on orders where trademark infringement is questioned.
HOLD HARMLESS
The Customer agrees to hold Initial Inspiration, it’s owners, officers, directors, employees, and agents, free and harmless from all liability and indemnify Initial Inspiration for any loss, damage, or injury which may result from producing a Customer’s Content. The obligation of the Customer shall extend to the payment of all judgments, awards, losses, liabilities, costs, and expenses, including, but not limited to, all attorney and legal fees, and costs of litigation or other out-of-pocket costs, because of, the reproduction of the "Content" requested by the Customer.
TURNAROUND TIME
Standard turnaround time for orders is 8-12 working business days from the time of Order Confirmation. A deposit may be required to proceed with moving a Quote to the Work Order stage. Initial Inspiration will not proceed until approval has been made on artwork. The turnaround time does not include ship time. Some types of production may require additional time based on the production schedule and inventory availability. Initial Inspiration will observe all national holidays and the production week (Tuesday- Friday), thereby adding to the turnaround time. If the Customer must have an order by a specific date, please inform Initial Inspiration’s Production Team; rush fees may apply. Fulfillment services, such as folding, packaging, etc. may add to the standard turnaround time.
MINIMUMS
Initial Inspiration does NOT require a minimum order. However, a smaller order may add additional production time based on the purchasing timeline.
PAYMENTS
Payment in full must be taken on all orders unless an account has previously been established. Those customers requesting Terms will be required to submit a Credit Application and references.
ART GUIDELINES/SETUP CHARGES
All Art must be submitted at 300dpi resolution or higher and sized to actual print size. Vector files, such as EPS, PSD, AI, CDR and PDF are preferred. All art is subject to an art charge if it cannot be submitted in a usable format. An Art fee of $20 will be charged when Art is received in an unacceptable format. Customers will be notified if Art is not in acceptable format.
SETUP CHARGES
Various embellishments (embroidery, digital printing, engraving) require that Initial Inspiration set up a design to prepare it for production. The Customer will incur the expense of $50 setting up a design for embroidery and $20 for digital printing or engraving. Once the artwork is set up for production, a repeat design will not incur additional charges. Only significant design changes will incur a new setup charge.
ART APPROVAL
Initial Inspiration will submit an Artwork Proof for the customer’s approval upon request. It is the customer’s responsibility to verify that all the information on the proof is correct. This includes, but is not limited to, spelling, grammar, and/or design errors. If an error is found after the order has been approved and produced, Initial Inspiration will not be held liable for the cost associated with reproducing the order. Initial Inspiration assumes no liability for errors in designs approved by the Customer.
OUT OF STOCK ITEMS
Initial Inspiration will not be held liable for delays due to the manufacturer’s lack of inventory of items ordered by the Customer. In the event an item is found to be back ordered or out of stock, Initial Inspiration reserves the right to order similar items to fulfill the order. If a stock issue exceeds more than 30 days, the Customer will be notified and provided with alternative options.
MANUAFACTURER DEFECTS
Initial Inspiration will not be held responsible for garment inconsistencies related to size, color or construction. Initial Inspiration will do all that it can to replace garments, but some inconsistencies are found after delivery.
COLOR MATCHING
Initial Inspiration retains certain stock colors for embroidery threads. Pantone matched colors cannot be guaranteed with embroidery.
LOCATION AND SIZE
The Customer will be responsible for providing details regarding embellishment placement and size. If details are not provided, the Company will embellish in standard locations and sizes. A list of the most common locations and sizes is available on request.
DIFFICULT ITEMS OR DESIGN PLACEMENT
The Company requires that a “Check” be made first on some “difficult items or placements” to make sure the item can be embellished. An item or placement that is deemed “difficult” may incur an additional production charge.
ORDER CHANGES
Initial Inspiration reserves the right to apply an additional charge for any additions made to an order. Initial Inspiration also reserves the right to refuse any additions made to an existing order depending on the status of that order. If additions can no longer be made to an existing order a new order will be created. Volume Discounts will not be carried over to new orders. The customer acknowledges that any additions to an already existing order do not fall within the original delivery date.
ALL SALES ARE FINAL
There are no refunds, returns or exchanges on custom decorated items.
ORDER CANCELLATION
If an order is cancelled by the Customer, a refund will be based on the status of the order. If a product required for the order has been procured by Initial Inspiration, then a 25% restocking fee will be incurred on the value of the items ordered. If the order is complete, no refund will be issued.
RETURNS
At Initial Inspiration, we stand behind our work. We do not offer refunds on any order; however, we will re-do and/or reorder and Item that has been deemed incorrect or found to be the fault of Initial Inspiration. Initial Inspiration must be notified within 24 hours of the delivery or pick up that there is a problem with an Order. Once notified, every effort will be made to expedite the replacement order. If the Customer retains the original order, a discount will be given on those goods, otherwise the Customer will return the items within 14 business days after notifying Initial Inspiration of the problem. Any goods being returned after the agreed upon timeframe will be refused unless a prior agreement has been made.
BANK CHARGES AND FEES
The Customer acknowledges that, since all sales are final, there will be no chargebacks or returned checks. In the event of a chargeback or returned check, the Customer agrees to reimburse Initial Inspiration, in cash, for all penalties and expenses.
CUSTOMER RELATIONS
Initial Inspiration reserves the right to refuse work from individuals who are deemed unpleasant to deal with. Those individuals who are rude or inappropriate will be given the card of our competitors.
SAMPLES
All Samples provided to the Customer, by Initial Inspiration, will be paid for by the Customer, and then applied to the Customer’s order. If the Sample(s) is (are) returned, a 25% re-stocking fee will be incurred.
CUSTOMER RELATIONS
The Company reserves the right to refuse work from individuals who are deemed unpleasant to deal with. Those individuals who are rude or inappropriate will be given the card of our competitors.
SHIPPING
All orders being shipped at the request of the Customer will be at the expense of the Customer. Shipping is a standard $9.95. If the order totals more than $100 then shipping is free. Once an order is shipped, an email will be sent by Ship Station with a tracking number. All shipping charges are non-refundable.
CUSTOMER SUPPLIED GOODS
If the Customer is supplying all or part of the goods in an order, the Customer takes full responsibility for those goods. Initial Inspiration will not be liable for any defects or quality of the items provided by the Customer. If the goods are drop-shipped by a Manufacturer, Initial Inspiration agrees to ‘check-in” items as it pertains to the order. The Customer will be notified of any discrepancies in color, size or quantity only. The Customer is responsible for all shipping costs incurred from Manufacturer drop shipping items to Initial Inspiration.
CARE AND WASHING INSTRUCTIONS OF EMBELLISHED ITEMS
All embellished items should be washed with care. All garments should be turned inside out when washing and put through a gentle cycle in cold water only, without chlorine bleach. Only hang dry and do not iron embellishment directly. Following these instructions will provide maximum durability and colorfastness.
ACKNOWLEDGEMENT AND AGREEMENT TO TERMS AND CONDITIONS
The Customer, by submitting an order, or request for an order, hereby agrees to the Terms and Conditions set forth and acknowledges that they have read and understand the Terms and Conditions outlined in this document.